Refund policy

At TidyFox.club, we want every customer to feel confident and satisfied with their purchase. We carefully select and provide quality tableware, hair care essentials, styling products, shampoos, mousses, gels, brushes, and combs designed to bring convenience, comfort, and style to your daily life.

If your order does not meet your expectations, our Return and Refund Policy explains the process and conditions for requesting a return, exchange, or refund.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as received.
  • All original accessories, manuals, labels, and packaging materials must be included when applicable.
  • Proof of purchase or order confirmation must be provided.

For hygiene and safety reasons, certain personal care products may not be eligible for return once opened or used, including:

  • Shampoo bottles that have been opened or partially used.
  • Hair mousse, gel, styling products, or similar personal care items that have been opened.
  • Hair brushes, combs, or grooming tools that have been used.

This restriction helps protect the health and safety of all customers.

2. Non-Returnable Items

The following items may not be returned:

  • Used personal care products.
  • Items damaged due to improper handling after delivery.
  • Products without original packaging.
  • Clearance, promotional, or final-sale items where stated.
  • Gift cards or digital products (if applicable).

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number.
  • Description of the issue.
  • Photos showing the damage or incorrect product.

After reviewing your request, we may provide:

  • A replacement item.
  • A store credit.
  • A refund to your original payment method.

4. Return Process

To begin a return, please contact:

Email: [email protected]

Please include:

  • Your full name.
  • Order number.
  • Reason for return.
  • Supporting photographs if applicable.

Once your return request is approved, we will provide return instructions.

Returns must be shipped to:

The Chatfield Edge
6361 Branch Hill Guinea Road
Loveland, OH 45140
United States

Customers are responsible for securely packaging returned products to prevent damage during transportation.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days after approval.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Shipping Fees

Original shipping charges are generally non-refundable unless:

  • The item received was incorrect.
  • The product arrived damaged.
  • The return is caused by an error made by TidyFox.club.

7. Consumer Rights

This policy does not limit any rights provided to consumers under applicable federal or Ohio laws. TidyFox.club is committed to providing accurate product information, fair transaction practices, and transparent customer service.